Screwed Up? How Did You Fix it?

Made bad choices? Welcome to the club. We’ve all done it. What’s more of a concern is: what did you do to rectify it?

Recently, I read a story where an employee was caught for stealing. Not from her employer, but from a customer whom she was serving.

Within a day or so, the employer found out and immediately questioned her about the acquisition. With emotion and hesitation, the employee confirmed. Not only did she confess but since the time of her action, she had become remorseful and ashamed. She went as far to write an apology letter to the employer and the customer. It all appeared to be a heart felt with some emotions mixed in.

The employer, who was obviously angry and upset, became somewhat graceful once they heard the whole story. Yes, she was fired. No, she will not be welcomed back and no, she will not be given any kind of a good recommendation but the fact that this person sincerely felt bad for what they did and realized how it hurt others, couldn’t go unnoticed. Emotions of regret, a hand written apology and a change of heart, meant something to the employer. They witnessed a heart felt change.

What does this story tell us about making bad choices? I believe it shows us that making one is not always as important as what we do about it afterwards. Owning it and apologizing with sincerity, mean something. So much, that it likely curves the behavior so it is not to be repeated. Humility and embarrassment are great teachers so long as the person accepts responsibility for their actions.

This applies to businesses, marriages, politicians, customers, parenting… the list is lengthy. Let’s be honest: Everyone one of us have screwed up and made mistakes like that employee. Maybe out of ignorance or just being stupid for a moment. We’ve all been there, I don’t believe any are exempt.

The bigger piece to this is how we handle it. How we rectify what we did wrong. What purposeful steps were taken in an attempt to make the wrong, right? How do we treat the people who are affected? These are perhaps the bigger questions.

God only knows if this gal will make the same mistake again. No doubt, the customer will think twice before they trust again and will likely never forget how they were taken advantage. That’s very unfortunate.

Personally, I cant stand a thief. I’ve been stolen from and it kept me awake at night knowing someone violated my space and personal belongings. Those customers probably felt the same way.

Hopefully, she learned from her mistake. In fact, learning from our failures is quite possibly the most affective teacher we can have because it comes with pain. A negative feeling that lingers acting as a reminder to do it differently next time.

Have a great day, be blessed.

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